Unfortunately, this is not possible.

As soon as your order has been fully processed, you will receive a shipping confirmation by email. You can use the tracking link to view the current shipment status. Please don't worry if you haven't received the email yet! It usually takes about 24-48 hours for the order to be shipped.

You can easily check the location of your shipment using the tracking link. Please also check if your tracking email has been mistakenly moved to your spam folder.

Orders are typically shipped within 1-3 business days of receipt. During major sales/releases (e.g., Black Friday) and during holidays (e.g., Christmas, New Year, and Easter), it may take up to 14 business days for your order to be shipped.

Working days do not include Saturdays, Sundays and public holidays.

Please ask your neighbors, roommates or work colleagues first to see if they have not received your package. In rare cases, the shipping service provider may update the tracking information before the order has actually been delivered. In this case, we recommend waiting 24 hours. Please contact our customer service if you still have not received your package after this. We will immediately try to find a satisfactory solution.

We will do our best to locate your package. In most cases we have to wait for proof of signature from the shipping service provider. This can take up to 2 weeks.

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

In the unlikely event that you have received a defective/damaged product, please contact us immediately via email info@lisas-boutique.de with the following information:

• Your order number
• Which product is damaged
• Description of the damage
• Photographic evidence

If the product was already damaged at the time of delivery, please also take a photo of the package to document the condition of the package at the time of delivery.

Once we receive the above information, we will immediately attempt to resolve the issue to your satisfaction.

You can find our returns portal at:

Returns portal

You have 14 days after delivery to return yours.

We do not cover the costs of return shipping and these must be borne by you. The return shipping costs will be deducted from the order value when your return is processed and the remaining amount will be refunded.

If your return is marked as 'Delivered', please wait a little longer. We are working at full speed to process all returns as quickly as possible.

• Accessories that are worn directly on the body cannot be exchanged or
  be refunded.
• Dirty/worn clothing and items without labels cannot be exchanged or
  be refunded.
• Reduced goods “SALE” cannot be exchanged or
  be refunded.

PayPal, Klarna, Credit Card, Apple Pay, Google Pay, Shop Pay, UnionPay

In the unlikely event that you have received an incorrect product, please contact us immediately with the following information:

• Your order number
• Product you did not receive
• Product you received instead
• Photo of the product you received

Once we receive the above information, we will immediately attempt to resolve the issue to your satisfaction.

ALL CLAIMS FOR ORDERS RECEIVED WITHOUT THE CORRECT / MISSING ITEMS MUST BE MADE WITHIN 7 BUSINESS DAYS OF THE DELIVERY DATE.

We cannot make any changes to your order after you click the "Place Order" button. This includes the following:

• Change the item or size
• Delivery / billing address
• Adding items to your order

Please contact our customer service immediately via email info@lisas-boutique.de

In the unlikely event that something is missing from your order, please contact us immediately with the following information:

• Your order number
• Name of the product you did not receive

Once we receive the above information, we will immediately attempt to resolve the issue to your satisfaction.

ALL CLAIMS REGARDING ORDERS FOR MISSING ITEMS MUST BE MADE WITHIN 7 WORKING DAYS OF DELIVERY.