Shipping policy

All about delivery times, prices and service

Shipping & Return Address:

Lisas Boutique
c/o Monta
Regioparkring 30
41199
Mönchengladbach (DE)

Processing Time

Shipping takes place after receipt of order and is usually processed within 1–3 business days.

Attention:
Please note that our delivery time may be longer during peak seasons.

Shipping Costs

  • Shipping costs within Germany: 4.99 €
    → Orders over 149 € are shipped free of charge within Germany.

  • Shipping costs to Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary: 16.99 €
    → Orders of €160 or more are shipped free of charge.

  • Shipping costs to Cyprus: 18.49 €
    → Orders of €180 or more are shipped free of charge.

Dispatch on the same business day

Dispatch on the same business day: Orders received Monday to Friday by 2:00 pm (German time) are usually handed over to the shipping service provider on the same business day. The actual delivery time depends on the destination and the shipping service provider; this does not mean that delivery takes place on the same day.

Returns & Refunds

Return Information

A product doesn't fit or you don't like it and you want to return it? No problem, you have 14 days from delivery of the order to return it.

If you register your return via our returns portal and choose a credit for our shop there instead of a refund, we cover the return shipment and provide you with a free return label. The credit can be redeemed without a time limit. This offer applies to returns from Germany.
If you choose a refund to your original payment method, you bear the costs of the return shipment yourself. The choice is yours – your statutory rights remain unaffected.

Please make sure that the items:

  • are in original condition

  • are unworn and

  • are returned to us with all original tags.

Processing of the return can take up to 10 days.

Important notes:

For voluntary exchanges beyond your statutory rights, we only accept new, unworn and clean items with all labels attached. Sale items are excluded from voluntary exchanges. For sealed goods that are not suitable for return for health-protection or hygiene reasons, the statutory right of withdrawal may lapse if the seal was removed after delivery. Your statutory withdrawal, warranty and defect rights remain unaffected. Following a valid withdrawal, compensation for diminished value may only be due where the loss in value results from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Returning multiple orders

If you want to return multiple orders, please return them separately so that we can ensure quick processing.

Of course, we are happy to assist you with any questions or uncertainties. Do not hesitate to contact our team if you need further information or advice.

To make the return process as easy as possible for you, please visit our returns portal.

Click here for the:

Returns Portal

Refund

  • Refunds are made to the original payment method, unless you expressly choose a credit for our shop in the returns portal.

  • If you choose a refund to your payment method, the return shipping costs are not reimbursed. If you choose a credit, we cover the return shipment (returns from Germany).

Further information on returns and refunds can be found in our returns portal, in the right of withdrawal and in our legal notices such as the GTC and the privacy policy.